New 2024 Guaranteed Success with ExamsTorrent Sales-Cloud-Consultant Dumps Salesforce PDF Questions [Q121-Q138]

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New 2024 Guaranteed Success with ExamsTorrent Sales-Cloud-Consultant Dumps Salesforce PDF Questions

Exceptional Practice To Salesforce Certified Sales Cloud Consultant Pass the First Time

QUESTION 121
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?

verify that users have access to the Live Agent chat buttons.

Verify that users have access to the Live Agent public group.

Verify that users are assigned the Live Agent feature license.

Verify that users are assigned the Live Agent user profile.

QUESTION 122
The sales management at UC is reviewing the quality of leads generated from marketing campaigns. What
information is available to assist with this type of analysis? Choose 2 answers:

Average number of activities required to convert leads to opportunities

Percentage of leads that could not be contacted due to bad data

Percentage of leads converted to opportunities

Average amount of time required to convert leads to opportunities

QUESTION 123
Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.
What should the consultant recommend?

Create a new Contact record for the Contact related to the nonprofit Account

Select Allow users to relate a Contact to multiple Accounts in Account

Change the Contact record type to multi-account

Create a new lookup field on the Contact record to associate the executive to the nonprofit.

QUESTION 124
CORRECT TEXT
What use cases would validate the use of leads in a Sales Cloud deployment?

QUESTION 125
A business requirement specifies that opportunities with a discount between 10% and 25% must be approved
by the Regional Sales Manager (RSM). Which approach addresses the business requirement?

Create an approval step and workflow rule to create a task for the RSM.

Create an approval step with the RSM as the approver.

Change the owner of the opportunity to the RSM upon save.

Create a workflow task and email notification to the RSM.

QUESTION 126
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?

Enable schedules on the Product object.

Activate schedules on the Opportunity object.

Implement contracts with a lookup to the Opportunity object.

Configure assets with a lookup to the Opportunity object.

QUESTION 127
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report justifies the spend on programs?

VP Marketing

BI/Analytics

Marketing Executive

Campaign Manager

QUESTION 128
The Could Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them.
Which consideration should the Consultant convey regarding person Account merges?

Person Accounts can be merged automatically by enabling the option in Account Setup.

Person Accounts can be merged with other person Accounts.

Person Accounts with a redundant relationship can be merged with duplicate matching rules.

Person Accounts can be merged with Contact records.

QUESTION 129
Which feature should a Consultant configure to allow global Service Reps to call customers from within the
Lightning Service Console?

Open CTI

Macros

Local Presence

Lightning Dialer

QUESTION 130
Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return On Investment (ROI) of the people in the purchased list.
Which solution should the Consultant recommend?

Create a new custom object for purchased leads.

Create a campaign for this list, import the list as leads, and add them to the campaign.

Import the list as new leads using the import wizard.

Import the list as new leads and update the lead source to “Purchased Lead.”

QUESTION 131
A customer notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard web-to-lead from without safeguards in place to limit spam on forms.
What should the consultant recommend as the first line of defense before republishing the form?

Select Require reCAPTCHA Verification in Web-to-Lead settings.

QUESTION 132
Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate.
What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.

Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.

Create multiple validation rules to ensure that all fields on the lead record are populated with data.

Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.

QUESTION 133
Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared
with public group called ‘Joe’s Team’. When the Lead is converted to an Account, Contact, and Opportunity,
who will have access to these records assuming that a private sharing model in place on these objects and there
are no sharing rules defined for these objects?

Joe, all members of the public group, Joe’s Team, and anyone above any group member in the role ‘-‘
hierarchy will be able to access the three records.

Joe, all members of the public group, and Joe’s Team will be able to access the three records

Joe will be the only person who will be able to access the Account, Contact, and opportunity records.

Joe and anyone above him in the role hierarchy will be able to access the three records

QUESTION 134
The Cloud Kicks sales team works with two different types of Leads: distributors and retailers. Cloud Kicks’ management wants the sales team to follow two different lead qualification processes before converting the Lead into an Opportunity. Which three actions should a Consultant recommend to meet this requirement? Choose 3 answers

Create distributor and retailer Lead record types.

Create retailer and distributor Lead processes.

Create a new profile and only assign one Lead record type to it.

Add Leads to different campaigns to determine if they are distributor or retailer Leads.

Set up Opportunity splits to measure how different types of Leads are converted.

Create Status picklist values to accommodate the different qualification statuses for different types of Leads.

QUESTION 135
Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.
Which Salesforce product should the consultant recommend?

Salesforce Service Cloud

Salesforce native CTI Connector

Salesforce High Velocity Sales

Salesforce Sales Cloud

QUESTION 136
Universal Containers allows to its Sales Rep to negotiate up to 5% discount for their opportunities. Discount more than 5% must be send to their Regional Sale Manager (RSM) for the approval. Discount greater than
15% must be able to send to Regional Vice President (RVP) for the approval. What should a consultant recommended to meet these requirement?

Configure a workflow approval task and email to RSM and RVP.

Create two approval processes one for RSM and one for RVP.

Create two step approval processes for the RSM and RVP as approvers.

Configure an approval process for the RSM and workflow for the RVP.

QUESTION 137
An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business.
What should the admin create to meet this requirement?

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

Value Stream Map

Capability Model

QUESTION 138
Universal Containers is implementing an entitlement process in its contact center to gain better visibility into how well the company is delivering on customer service level agreements (SLAs). Which two approaches can be used to accomplish this goal? Choose 2 answers

To Display whether a case response complies with a customer’s service level agreement.

To monitor the case escalation rule queue to confirm service levels are met.

To represent metrics such as first-response and resolution time on cases.

To identify the customer contact associated with a particular stage of a service contract.