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Microsoft MS-220 Exam Syllabus Topics:
| Topic |
Details |
| Topic 1 |
- Review and interpret message trace results and policies associated with those results
- Troubleshoot Exchange Online access to public folders
|
| Topic 2 |
- Troubleshoot messages that are categorized as false positive or false negative
- Determine whether the sender SPF DMARC and DKIM records are valid
|
| Topic 3 |
- Troubleshoot bulk actions including email creation, moves, modifications, and deletion
- Determine when to restore or recover an inactive mailbox
|
| Topic 4 |
- Describe how to obtain Outlook client configuration information
- Interpret message properties used by message records management (MRM)
|
| Topic 5 |
- Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
- Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
|
| Topic 6 |
- Determine which rules are triggered when an email arrives at a user’s inbox
- Troubleshoot DNS-related mail flow issues
|
| Topic 7 |
- Interpret and troubleshoot validation errors encountered during object provisioning
- Troubleshoot issues publishing and accessing calendars shared with external users
|
| Topic 8 |
- Troubleshoot revocation issues for encrypted emails
- Outlook client cannot connect to Exchange Online mailbox
|
| Topic 9 |
- Troubleshoot issues reported by Microsoft Defender for Office 365
- Troubleshoot issues creating and applying retention policies
|
| Topic 10 |
- Determine whether a transport rule or conditional routing rule is affecting mail flow
- Troubleshoot free
- busy issues for hybrid deployments
|
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