46150T Free Exam Study Guide! (Updated 40 Questions) [Q10-Q26]

Q10. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

Q11. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

Q12. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

Q13. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

Q14. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

Q15. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

Q16. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

Q17. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

Q18. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

Q19. Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

Q20. A prospective customer contact says, “Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!”
Which of the following attributes will be the focus of your proposal?

Q21. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

Q22. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

Q23. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.”
Which of the following responses will most likely keep you in the room?

Q24. Cloud Operations Manager (COM) is a new management utility.
What does it manage?

Q25. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

Q26. Which of the following customer concerns are related to customer experience? (Select two.)