[2024] New 33160X exam Free Sample Questions to Practice [Q15-Q34]

NEW QUESTION 15
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

Create Organizations and groups

Create users

Manage entities withassignmentmanager

Create roles

NEW QUESTION 16
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

When there is an incoming call that is put on hold, only the customer side will be recorded.

An internal call will not be recorded.

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

NEW QUESTION 17
A technician is migrating a customer’s system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

It is suitable for small systems only.

It will support rollback by reverting to the 15.1 Date Center

It will minimize upgrade downtime risks

The data on the source DC servers are reformatted with Windows Server 2016, and installed L-‘ with R20.X-

Explanation
According to the Avaya Workforce Optimization Select Migration Guide, the side-by-side approach is a migration method that involves installing a new Avaya Workforce Engagement system on a separate set of servers, and then transferring the data and configurationfrom the existing AWFO system to the new system.
Some of the factors that led to this recommendation are:
B: It will support rollback by reverting to the 15.1 Data Center. The side-by-side approach allows the customer to keep their existing AWFO system intact and operational until they are ready to switch to the new Avaya Workforce Engagement system. This means that if there are any issues or problems with the new system, the customer can easily revert to the 15.1 Data Center by changing the DNS settings and restoring the database backups.
C: It will minimize upgrade downtime risks. The side-by-side approach reduces the downtime risks associated with upgrading the system, as the customer can perform most of the migration steps in parallel with their normal operations. The customer can also schedule the final cutover to the new system at a convenient time, and avoid any disruption to their service levels or customer experience.
The statements A and D are incorrect because:
A: It is suitable for small systems only. This is not true, as the side-by-side approach can be used for any size of system, depending on the customer’s preference and resources. The side-by-side approach may require more hardware and software licenses than the in-place approach, but it also offers more flexibility and reliability for the migration process.
D: The data on the source DC servers are reformatted with Windows Server 2016, and installed with R20.X. This is not true, as this describes the in-place approach, not the side-by-side approach. The in-place approach is a migration method that involves upgrading the existing AWFO system on the same set of servers, and then applying the R20.X installation on top of it. The in-place approach requires reformatting the source DC servers with Windows Server 2016, which can result in data loss or corruption if not done properly. References: Avaya Workforce Optimization Select Migration Guide

NEW QUESTION 18
In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

Recorder Status Summary

Configuration Checker

Integration Service Status

Capture Status

NEW QUESTION 19
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.

Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

Install the Avaya Workforce Engagement base software,followedby the HFR Package.

Install the WFO Update package, as well as necessary stand-alone KBs at the same time.

NEW QUESTION 20
Which statement about Central Archive is true?

It pulls and archives specified recordings from a local recorder only.

The archive role resides on the recorder.

It uses campaigns (rules) to determine which recordings to archive.

It archives 100% of recordings (Compliance).

NEW QUESTION 21
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

That there is no connection via WIFI.

That the security settings on Internet Explorer 11 allows Access to multiple servers.

That the wlsvcX64.exe process didn ‘t reach the memory required.

That the beasvcX64.exe process didn ‘t reach the memory required

NEW QUESTION 22
The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

Create a Member Group

Create a LAN Data Source

Add Employee IDs

Create Workgroups andworkstations

NEW QUESTION 23
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

Employee Archive Report.

Capture Status

Data Integrity Report

Recorder Status Summary

NEW QUESTION 24
The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

In this scenario, which three statements about Multiple Registration are true? (Choose three)

It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

Only two observers can be present on the same call

Each recording target requires a dedicated softphone

There is not dedicated softphone allocated for recording

It allows a dual recording solution

NEW QUESTION 25
Which three statements about the Server Readiness Validator tool are true? (Choose three)

It validates operating system setting

It creates a report to show any trouble spots

It validates CA server security certificates

It validates partition sizes

It can run under the local systems account

NEW QUESTION 26
In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

License activation requires Enterprise Manager access to the internet

The License Reference number is generated when the customer order is placed

The License Registration Key is generated during installation

The License Registration Key isgeneratedbefore the Enterprise Suite is installed

NEW QUESTION 27
Which two statements about Enterprise Manager (EM) features are true? (Choose two)

It is browser-based interface

It eliminates duplicate configuration if shares data

It allows application-level functionality configuration

User access is through the system Management desktop applications

NEW QUESTION 28
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

Site servers

Security settings

Enterprise Settings

Servers role

NEW QUESTION 29
When using the capture status tool for troubleshooting, what kind of information is collected?

Summary of thresholds for CPU usage, memory, recordings, and lag time

Details for audio and screen capture, channels, extensions, and workstations

Information on adapters, data sources, recording rules, recorders, and real time monitors.

Summary of all recorded lines

NEW QUESTION 30
Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

It is required for Scorecards Reports

It is required for Customer Feedback reports

It is required for System logging reports

It is required for Forecasting and Scheduling Reports

It is required for Workforce Management (WFM) reports.

NEW QUESTION 31
Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

SR Validator

WFO setup.exe

Avaya WTF Preinstall Utility

Audit Test

NEW QUESTION 32
In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

Recorder Archiver Service

Archive Web Service

Archive Database

Content Server

NEW QUESTION 33
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

It removes all the data associated with a recording file when necessary.

It monitors the call buffer to ensure that there is enough free space to.

It deletes the oldest recordings from the drive to make free space for the new recordings

It is used to define and configure disk partitions used for storing.

NEW QUESTION 34
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

Enterprise Manager

LoggerServerservice