2024 The Most Effective User-Experience-Designer with 212 Questions Answers [Q100-Q114]

QUESTION 100
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers

Less employee turnover

Greater market share

Economic growth

Critical investing

Fewer workplace debates

Explanation
Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth. These values can help create a more inclusive and innovative workplace, where employees feel valued, respected, and engaged, and where customers feel understood, represented, and satisfied. Some of the benefits of these values are:
Less employee turnover: Diversity, inclusion, and equality in design can reduce employee turnover by fostering a culture of belonging, trust, and collaboration, where employees can thrive and grow. According to a Salesforce report1, employees who feel a sense of belonging at work are 5.3 times more likely to feel empowered to perform their best work, and employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work. Moreover, employees who feel valued and included are more likely to stay loyal to their employer, reducing the costs and risks of hiring and training new staff.
Greater market share: Diversity, inclusion, and equality in design can increase market share by expanding the customer base, enhancing the customer experience, and improving the brand reputation. According to a McKinsey report2, companies in the top quartile for ethnic and cultural diversity on executive teams were 36% more likely to experience above-average profitability than companies in the fourth quartile. Moreover, companies that design products and services that meet the needs and preferences of diverse customers can gain a competitive edge and increase customer loyalty and retention.
Economic growth: Diversity, inclusion, and equality in design can contribute to economic growth by boosting productivity, innovation, and social impact. According to a World Bank report3, increasing women’s labor force participation and earnings could add $172 trillion to global wealth. Moreover, companies that leverage the diverse perspectives and experiences of their employees can generate more creative and effective solutions, and companies that support social causes and environmental sustainability can create positive change and attract more customers and investors.
References:
[Our 2023 Annual Equality Update: Where We Are and Where We’re Going – Salesforce]1
[Diversity wins: How inclusion matters | McKinsey]2
[Women, Business and the Law 2020 | World Bank]3

QUESTION 101
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

Make the global search bar bigger on every page

Update the homepage with access to commonly used reports

Add the daily task component to the homepage

Create the mind board to communicate the visual style of the UI

QUESTION 102
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

Social Desirability Bias

Randimized Bias

Objectivity Bias

Recency Bias

QUESTION 103
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?

Ensure all text is black to maximize readability.

Optimize for color contrast-ratio and screen-reading technology.

Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

Design a mobile-responsive solution to be used with Mobile Publisher.

QUESTION 104
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers

Select a footer and configure which social media links to display.

Display custom variations of pages based on user behavior.

Select a theme and customize content including copy and imagery.

Use the theme editor to adjust fonts, text case, colors, and site logo.

Create flexible layouts for pages with unique background images.

Explanation
These three methods would deliver a branded experience for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. They are all features of the Builder tool, which is a drag-and-drop interface that allows users to create and customize websites without coding. By using these methods, a UX Designer can create a consistent and appealing visual identity for the customer’s site, as well as showcase their brand values and personality.
Select a footer and configure which social media links to display: The footer is the bottom section of a web page that usually contains information such as contact details, terms and conditions, privacy policy, and social media links. By selecting a footer component from the Builder library, a UX Designer can easily add and configure the social media links that the customer wants to display on their site. This can help the customer connect with their audience, increase their brand awareness, and drive traffic to their social media platforms.
Select a theme and customize content including copy and imagery: A theme is a predefined set of design elements, such as colors, fonts, and layouts, that can be applied to a website to give it a consistent and professional look. By selecting a theme from the Builder library, a UX Designer can quickly create a site that matches the customer’s brand identity and preferences. A UX Designer can also customize the content of the site, such as the copy and imagery, to make it more relevant and engaging for the customer’s target audience.
Use the theme editor to adjust fonts, text case, colors, and site logo: The theme editor is a feature of the Builder tool that allows users to fine-tune the appearance of their site by adjusting various design elements, such as fonts, text case, colors, and site logo. By using the theme editor, a UX Designer can create a site that reflects the customer’s brand personality and style, as well as enhance the readability and usability of the site. A UX Designer can also upload the customer’s site logo, which is a graphical representation of their brand name or symbol, to increase their brand recognition and credibility.
References:
Builder Overview
Create a Site with Builder
Customize Your Site with the Theme Editor

QUESTION 105
A UX Designer determines that the usability of their company’s Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.
Which type of relationship should be used to optimize the link between Container and Container Bids?

Master-Detail

Hierarchical Lookup

Many-to-one-Lookup

QUESTION 106
Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

Docked Utility Bar

List View – Split View

Dynamic Forms

Activity Timeline

QUESTION 107
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

Usability Testing

Survery

Focus Groups

Qualitative

QUESTION 108
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?

Provide written help documentation as the single source of truth for learning about new features.

Identify the message, audience, and purpose for content.

Create pop-ups to give users a full visualization of a product.

QUESTION 109
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page?
Choose 3 answers

Grouping proximity and common regions

Scale using relative size to signal importance

Continuity keep all typeface the same size

Proportion, keep all element a similar size

Color and contract, saturation between the elements

QUESTION 110
What are Salesforce core design principles when making design decisions?

Emphasis, Alignment. Consistency, Beauty

Clarity, Efficiency, Consistency, Beauty

Emphasis, Efficiency, Repetition, Proportion

Clarity, Efficiency, Balance, Proportion

QUESTION 111
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?

Salesforce Extensions for V5 Code

Design Tokens on SLDS website

A Components Library on developer.salesforce.com is item for later review.

QUESTION 112
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

Delightful

Robust

Abundant

Operable

Understandable

QUESTION 113
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

They can organize items in the utility bar.

They can add records to Favorites.

They can complete actions with a single click.

QUESTION 114
What are two benefits of inclusive design?
Choose 2 answers

Removing the need for 508 compliance

Extending access to more users

Reducing friction for users in achieving their goals

Tailoring a solution to one type of user