74970X Avaya
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QUESTION 28
Which statement describes the function of the Unified Collaboration Model (UCM)?

 
 
 
 

QUESTION 29
Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

 
 
 
 

QUESTION 30
Which statement correctly describes the Avaya Oceana Monitor?

 
 
 
 

QUESTION 31
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

 
 
 
 

QUESTION 32
Which statement describes the function of the Work Assignment Snap-in?

 
 
 
 

QUESTION 33
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

 
 
 
 
 

QUESTION 34
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

 
 
 
 
 

QUESTION 35
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

 
 
 
 

QUESTION 36
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 – Response is (“accounts”:
[(“messageService”:”SMS”,”name”:”smsdemo”,”url”:”www.pass4test.com”,”apiId”:”1″,”apiPasswo rd”:””,”extral”:””,”extra2″:””,”capabilities”:[(“type”:”TEXT”,”maximumLength”:160)],”identities”:[(“i dentifier”:”01715123456″)])]) Which component and log file contains log messages of this kind?

 
 
 
 

QUESTION 37
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable “Analyze Oceana Log files*?

 
 
 
 

QUESTION 38
Consider the log messages:
‘RequestId’ : ‘SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_’, ‘RouteRequestId’ :
‘0830cf65-1aaf-48a3-8a2f-44850be19f82’, ‘WorkflowType’ : ‘ROUTE_CONTACT_SMS’,
‘SourceName’ : ‘OCPShortMessageService’, ‘CallbackIP’ : ‘135.122.106.229’, ‘ContactId’ :
‘ME1NsN-4QI6isb73z-mPyA’, ‘ChannelType’ : ‘ShortMessageService’, ‘Reason’ : ‘400 Bad Request. Space could not be resolved’, ‘WorkRequestId’ : ‘Id-706wjRFm7dk_AKsPQmv’ Which provider type is being handled in these log messages?

 
 
 
 

QUESTION 39
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

 
 
 
 

QUESTION 40
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

 
 
 
 

QUESTION 41
For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

 
 
 
 

QUESTION 42
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of “VO”?

 
 
 
 

QUESTION 43
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

 
 
 
 

QUESTION 44
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

 
 
 
 

QUESTION 45
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

 
 
 
 
 

QUESTION 46
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper – [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

 
 
 
 

QUESTION 47
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR – AuthorizationService-3.4.0.0.340003 – Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

 
 
 
 

QUESTION 48
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

 
 
 
 

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