[Jul 15, 2024] Get Unlimited Access to CPHQ Certification Exam Cert Guide [Q33-Q49]

NO.33 Generally, medical record review and prospective data collection are considered the most time-intensive and
expensive ways to collect information. Many reserve these methods for highly specialized improvement projects or
use them t o answer questions t hat have:

NO.34 Baldrige’s scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value
ranging from 85 to 450 maximum points.

NO.35 When working with a new quality Improvement team, the quality professional should stress the importance of

NO.36 Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a
staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care,
such as an antiquated manual appointment system. Listing post strategies include:

NO.37 ___________________ is a difference between an observed event and a standard or norm. Without this standard, or, best practice, measurement of variation offers little beyond a description of the observations.

NO.38 Administrative data are information collected, processed and stored in automated information system.
Which of the following is NOT included in that data?

NO.39 All the evaluations of quality of care can be classified in terms of one three aspects of care giving they measure.
Which of the following is/are NOT out of these measures?

NO.40 Which of the following provides support and subject matter expertise (or organizations that self-report sentinel events?

NO.41 Quality and technical performance refers to how well current scientific medical knowledge and technology are
applied in a given situation. It is usually assessed in terms of:

NO.42 The main purpose ofconducting tracers as a part ofcontinuous readiness is to

NO.43 By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected
outcome of that process. If the outcome is not satisfactory, management can use associated tools to further
understand the elements influencing that process. Six sigma includes process steps which are commonly known as
____________.

NO.44 A Pareto chart can be used to

NO.45 In a healthcare organization Implementing ongoing performance Improvement (PI), which of the following will most likely benefit the PI goals of the organization?

NO.46 One of the difficult things about quality is explaining how _________ is different from a process or system.

NO.47 The test-retest reliability coefficient is a method to measure instrument reliability. This method measures the degree
of correspondence between:

NO.48 Which of the following is the most effective means of communicating commitment to patient safety?

NO.49 ________________ is the degree to difference between survey results when the scales are applied in different
settings. Survey scores should reflect differences institutions, where care is presumably different.